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Vasse Felix Wines
Customer Support for Direct Orders
The Vasse Felix Club
Visit the Vasse Felix Estate: the Vasse Felix Cellar Door is open daily from 10.00am – 5.00pm.
Online: click here to shop the Vasse Felix Wine Collection online.
Phone: call the Vasse Felix Estate on +61 8 9756 5000 during business hours, Australian Western Standard Time 8.30am – 5.00pm Monday to Friday.
Email/Post: please contact us for more information.
Club Members: Log in to your Vasse Felix Club account to access your member benefits.
Use our stockist search to find a retailer near you that stocks Vasse Felix wines.
Vasse Felix wines are distributed to over 20 countries worldwide.
Shipping Prices & Delivery Times
Shipping is $10.00 within Western Australia and $19.00 for all other states. All prices include 10% GST.
Orders of 2 or more cases are eligible for free shipping in Australia.
Please allow 7 – 10 business days for your wine order to arrive. If your order does not arrive within this time please email us firstname.lastname@example.org or call +61 8 9756 5000.
If you are a member of the Vasse Felix Club, log in to your account to access your shipping benefits.
If you provide your email address you will be able to receive tracking notifications from Australia Post.
With all deliveries a signature is required. Without one, a calling card will be left in your absence to collect your wine from Australia Post. Vasse Felix does not accept responsibility for any goods left unattended.
International shipping for Vasse Felix online and winery direct orders is available. Please note that specific rules and pricing applies, depending on the country. To find out more, contact us. Alternatively, use the Vasse Felix stockist search to find a retailer near you.
If your wine does not arrive within 10 working days of your order being received please email email@example.com or call +61 8 9756 5000.
On the rare occasion that incorrect goods are delivered, shipping damages are incurred or your wine does not arrive in a satisfactory condition, we will fully refund or replace the bottles concerned, including return shipping costs, providing they are returned unopened within one month of delivery.
If after completing your transaction, you would like to make a change to your order, please contact us immediately by sending an email to firstname.lastname@example.org or call +61 8 9756 5000 between 8.30am-5.00pm weekdays, AWST.
The Vasse Felix Club is the most comprehensive experience of our Estate and wines. There are two chapters of the Vasse Felix Club; The Society and Alumni.
This membership is open to everyone, worldwide.
How do I join? There is no criteria to join - simply provide your contact details to stay in touch and receive the latest news, event invites and promotions to your inbox. You will also be able to track your purchase history through an online account.
This membership is exclusively for visitors to the Vasse Felix Estate. Members receive the ultimate ongoing benefits from Vasse Felix. In addition to keeping connected with the latest news, events and promotions, you will also have access to a range of other Alumni-only offers.
How do I join? Visit the Vasse Felix Estate or an Alumni event in your nearest city, and order a case of wine to join. Participants in selected tours and restaurant dining experiences are also invited to join the Alumni.
How do I know if I’m a member?
Please call the Club team on 08 9756 5000 as they would be happy to assist in verifying your membership status. Alternatively, you can login to the Vasse Felix Alumni Portal here using the email address that our monthly emails are sent to and there you'll have an opportunity to reset your password.
How do I unsubscribe?
Club members may unsubscribe at any time and request that their details are removed from our database. To do so either click ‘unsubscribe’ at the bottom of our e-newsletters or email email@example.com